As a student of the mediation process and techniques, I’ve been thinking about the conflicts we see every day in our work lives. I have long held the opinion that a certain level of conflict is a good thing in teams, and I still believe that. According to ‘Moore’s model on conflict’ – conflict [...]

How many times have you struggled with doing something?  You don’t know where to start or how to approach it, then you have a conversation with someone and they amaze you with how they understand exactly what you need to do and how to do it. We are all built with natural abilities to do [...]

As an Engineer I have been trained to embark upon the holy grail of discovering the real root cause to every problem and endeavouring to implement a long term and complete fix to the problem so it can never happen again. When posed with a problem, of course you have to deal with the acute [...]